Refund Policy

One Web Creations Ltd operates as a business and we expect clients to understand and respect our policies. Our goal as a web design/development and internet marketing company is to bring the highest value per pound spent by our clients, and in order to help us in that pursuit, we need to cover expenses and fuel our operations. Therefore, we require payments to be made on time with respect to the services offered to our clients.

We understand that sometimes “life happens” and you may need a refund on fees paid for services to One Web Creations Ltd. We try to be fair and create a policy that is a win-win for both parties. We will work with you to make you satisfied with our work. However, if a refund is requested and granted, all property created by One Web Creations Ltd including graphics, content, and code, will remain the property of One Web Creations Ltd.

Requests for the final portion of payment due on all projects are not made until the project receives final approval from the client. Final payment is due within 5 business days once the invoice is received.

By signing up for our services you acknowledge that you have read and understand this Agreement and agree to be bound by its terms and conditions.

General Refund Policy Guidelines

Web Design & Development:
Web design and development projects require extensive resources, consumes our time and incurs internal expenses. Therefore once a payment or deposit is made, it is non-refundable. Payments for custom design projects (i.e. custom logo designs and branding projects, full website designs, individual page mockups and smaller design components within a website, etc.) and custom development projects (i.e. php programming, WordPress CMS custom development, WordPress Plugin custom development, etc.) are made to us in increments as a courtesy to the client, but if a project gets cancelled, delayed or postponed by the client, then all monies paid will be retained by One Web Creations Ltd and if applicable, an additional cost will be charged to the client for all work completed beyond what was already paid for shall be paid by the client. All projects that are completed as defined as the scope of the work are non-refundable. 

Website Maintenance:
When adding new text and/or content to a page the client is responsible for providing all text (in digital format) and images/photos. Unused hours do not roll over to subsequent months. No refunds are provided for unused hours. There are absolutely no refunds for any fees related to website maintenance services. Our monthly support plans are dependent on the scope and size of a website. Especially for websites that we did not initially build, website maintenance and upkeep require extensive upfront resources and time to learn the setup, framework and specifics of a new client’s website, thus we require monthly maintenance to be paid in full and on time unless determined and agreed otherwise.

Web Hosting:
All hosting payments whether present or past months are non-refundable. Web hosting accounts are set up from the date of your order and are allotted a limited amount of server resources depending on the plan you purchased.

If the client opens a hosting account but does not use it, payment will still be due. Hosting billing cycles continue until a cancellation notice is received in writing from the client in writing.

Unless otherwise provided, you agree that until and unless you notify One Web Creations Ltd of your desire to cancel the web hosting services, you will be billed on an automatically recurring basis to prevent any disruption to your Services, using your credit card or other billing information on file with us.

Any invoice that is outstanding for more than fourteen (14) days may result in the suspension or termination of web hosting services. Access to the account will not be restored until payment has been received. If you fail to pay the fees as specified herein, One Web Creations Ltd may suspend or terminate your account and pursue the collection costs incurred by One Web Creations Ltd, including without limitation, any arbitration and legal fees, and reasonable solicitor fees. One Web Creations Ltd will not activate new orders or activate new packages for customers who have an outstanding balance on their account.

One Web Creations Ltd is not responsible for transferring websites to and from our web servers and reserves the right to charge for any web hosting transfer requests.

SEO & Internet Marketing:
The customer understands, acknowledges, and agrees that One Web Creations Ltd has no control over the policies of search engines or directories with respect to the type of sites and/or content that they accept now or in the future. The customer’s website may be excluded from any search engine or directory at any time at the sole discretion of the search engine or directory entity. Some search engines and directories may take as long as 90 days, and in some cases longer, after commencement of the plan to list and/or update the customer’s website. Occasionally, search engines and directories will drop listings for no apparent or predictable reason. One Web Creations Ltd is not responsible for changes made to the customer’s website by other parties that adversely affect the search engine or directory rankings of the customer’s website. SEO and marketing professional services require extensive resources, strategy, and consume our time and incurs internal expenses. Therefore payments made for SEO and marketing services, are non-refundable.

Setup Fees:
Setup fees are applied directly to expenses incurred by One Web Creations Ltd in the setup phase of any SEO or internet marketing campaigns and are non-refundable.

Domain Names:
All sales of domain names are final once a domain name has been transferred to the client’s account. Domain name sales require payment in full before transferring the purchased domain name.

Chargebacks:
We will ask the client for credit/debit card payment info so that we can charge the client’s card for services provided or we will send an invoice so that you can pay from your end. Claiming that you didn’t provide your card info or that you are not aware of such charges is illegal and fraudulent.

If we receive a chargeback or payment dispute (i.e. PayPal Dispute or Card Chargeback) from a credit card company or bank, your service and/or project will be suspended without notice. A £50 chargeback fee (issued to recover fees passed on to us by the card company), plus any outstanding balances accrued as a result of the chargeback(s) must be paid in full before service is restored, files delivered, or any further work is done. Instead of issuing a chargeback, please contact us to address any billing issues. Requesting a chargeback or opening a PayPal dispute for a valid charge from us is fraud, and is never an appropriate or legal means of obtaining a refund. Please read and make sure you fully understand our refund policy prior to making a payment.

How Refunds Are Processed:
If you have paid using your credit/debit card – the money will be transferred back to your credit card account within 30 business days after approval. If you paid using any other method, we will aim to refund this via the original payment method unless otherwise agreed.